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Wednesday, November 29 • 12:00pm - 1:00pm
Student Help Desk: Middle School Edition

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In this session, you will learn about the Student Technology Assistance and Resource Team (START) at J Henry Higgins Middle School in Peabody. Our team utilizes all available time in the middle school schedule including intervention blocks, lunch period, and even before school support. We train students in customer service, troubleshooting, scheduling, and even device repair. We intentionally engage students who are looking for a leadership opportunity, display a strong work ethic and are committed to learning. Our team is advised by a Digital Learning Coach and an IT Specialist to give a more rounded learning experience. At the end of our presentation, you will be able to ask questions to our Digital Learning Coach, our IT Specialist, and some students who serve on START. You will take away some practical strategies for developing a Student Help Desk program at the Middle School level, working within your schedule, and learn about our structure where students are empowered in an professional internship. (Presenter(s): Jarred Haas, Digital Learning Coach, Peabody Public Schools, and Marc LeBlanc, Peabody Public Schools)

Wednesday November 29, 2017 12:00pm - 1:00pm EST
Armory Classroom